Refund and Returns Policy
Need to Return an Item?
Our online Returns Centre will guide you through the return process–you can even print out a return shipping label. After packing your return, please send it back to us via Canada Post. We’ll notify you via e-mail when we’ve processed your refund.
Within 30 days of delivery of your shipment (including gifts), you may return any of the following items to Aqua Pura Water Products for , for a full refund (we’ll also refund the return shipping cost, if the return is a result of our error):
* Any tool in its original condition
* Any unopened (still in its plastic wrap) products
Please note that we cannot accept the return of opened items or items returned more than 30 days past delivery. We can only process returns and refunds for items purchased at aquapurawater.ca. We cannot exchange items.
Replacement of Damaged or Defective Items
Aqua Pura Water Products can replace items only if they are defective or damaged.
We’ll notify you of your refund via e-mail after we’ve received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.